Terms & Conditions

1. Introduction

Welcome to Candle. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and placing an order, you accept these terms and conditions in full. Do not continue to use Candle's website if you do not agree to all of the terms and conditions stated on this page.

2. Account Terms

• •You must be at least 18 years old to use our services and make purchases.
• •You are responsible for maintaining the security of your account and password.
• •You must provide accurate and complete information when creating an account.
• •You may not use our service for any illegal or unauthorized purpose.

3. Orders and Payments

• •All orders are subject to acceptance and availability.
• •We reserve the right to refuse or cancel any order for any reason.
• •Payment is due at the time of order placement unless otherwise specified.
• •We accept Cash on Delivery (COD) for local orders within Sri Lanka.
• •Prices are subject to change without notice.

4. Shipping and Delivery

• •Delivery times are estimates and not guaranteed.
• •Free shipping is available for orders over Rs. 5,000 within Sri Lanka.
• •Risk of loss passes to you upon delivery to the carrier.
• •You are responsible for providing accurate shipping information.

5. Returns and Refunds

• •You may return unopened products within 14 days of receipt.
• •Products must be in original packaging and unused condition.
• •Refunds will be processed within 7-10 business days after receiving the returned item.
• •Shipping costs are non-refundable unless the return is due to our error.

6. Product Information

We strive to provide accurate product descriptions and images. However:

• •Colors may vary slightly due to screen settings and lighting.
• •Candles are handcrafted, so slight variations may occur.
• •Burn times are approximate and may vary based on conditions.
• •We reserve the right to correct any errors in product information.

7. Limitation of Liability

To the maximum extent permitted by law, Candle shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our products or services.

8. Safety and Usage

By purchasing our candles, you agree to follow proper safety guidelines:

• •Never leave burning candles unattended.
• •Keep candles away from children, pets, and flammable materials.
• •Trim wicks to 1/4 inch before each use.
• •Burn candles on heat-resistant surfaces in well-ventilated areas.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us: