Return & Refund Policy

1. Our Commitment

At Candle, we take pride in the quality of our handcrafted candles. We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a straightforward return and refund process.

This Return Policy outlines the conditions and procedures for returning products and obtaining refunds. Please read this policy carefully before making a return.

2. Return Eligibility

2.1 Eligible for Return

You may return products if they meet ALL of the following conditions:

• Return request is made within 7 days of receiving your order
• Items are unused, unburned, and in original condition
• Original packaging is intact and undamaged
• All seals, labels, and tags are still attached
• Product has not been opened or exposed
• You have the original order confirmation or receipt

2.2 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Candles that have been burned or lit (even partially)
• Products with broken seals or opened packaging
• Items damaged due to misuse or improper storage
• Customized or personalized candles (if applicable)
• Gift sets with missing items
• Sale or clearance items marked as "Final Sale"
• Products returned after 7 days from delivery date

3. How to Initiate a Return

4. Refund Process

4.1 Inspection and Processing

Once we receive your returned items:

• We will inspect the products within 2-3 business days
• You'll receive an email notification of approval or rejection
• If approved, your refund will be processed immediately
• Refunds are issued using the same payment method used for purchase

4.2 Refund Timeline

Since we accept Cash on Delivery (COD) payments:

• Refunds will be processed via bank transfer to your provided account
• Please provide your bank account details when initiating the return
• Bank transfers typically take 3-7 business days to reflect in your account
• You'll receive a refund confirmation email with transaction details

4.3 Refund Amount

• You will receive a full refund of the product price
• Original delivery fees are non-refundable
• Return shipping costs are the responsibility of the customer (unless the item is defective)

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

• Contact us immediately at support@candle.com
• Provide photos of the damaged item and packaging
• Include your order number and description of the issue
• We will arrange for a free return or replacement
• We cover all return shipping costs for defective/damaged items

In such cases, you can choose between a full refund or a replacement product at no additional cost.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item:

1. Return the original item following our return process
2. Once your refund is processed, place a new order for the desired item
3. This ensures faster processing and accurate inventory management

7. Return Shipping Costs

We recommend using a trackable shipping service and purchasing shipping insurance for returns. We are not responsible for items lost or damaged during return shipping.

8. Late or Missing Refunds

If you haven't received your refund after 7 business days:

1. Check your bank account or spam folder for our refund confirmation email
2. Contact your bank - processing times may vary
3. If you've done both and still don't see your refund, contact us at support@candle.com

9. Order Cancellations

You may cancel your order:

• Before shipping: Full refund, no questions asked
• After shipping: Follow our standard return policy above

To cancel an order, contact us immediately at support@candle.com with your order number. Orders are typically processed within 24 hours.

10. Questions About Returns?

If you have any questions about our Return Policy or need assistance with a return, our customer support team is here to help: