Privacy Policy

1. Introduction

At Candle, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our handcrafted candles.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website.

2. Information We Collect

2.1 Personal Information

When you place an order or create an account, we collect:

• Full name
• Email address
• Phone number
• Delivery address (street address, city, postal code, country)
• Order history and preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Coordinate delivery of your candles to your specified address
• Communicate with you about your order status
• Send you promotional emails about new products and special offers (with your consent)
• Improve our website and customer experience
• Prevent fraud and enhance security
• Comply with legal obligations
• Analyze website usage and optimize our services

4. Payment Information

We currently accept Cash on Delivery (COD) as our primary payment method. This means:

• We do not collect or store credit card or banking information
• Payment is collected in cash when your order is delivered
• No financial data is transmitted through our website
• Your order information is kept secure until delivery completion

5. How We Share Your Information

We may share your information with:

5.1 Service Providers

• Delivery and logistics partners (to fulfill your orders)
• Email service providers (to send order confirmations and updates)
• Website hosting and analytics services
• Customer service platforms

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and database protection
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and shopping cart
• Analyze website traffic and user behavior
• Personalize your experience
• Provide targeted marketing (with your consent)

You can control cookie settings through your browser. However, disabling cookies may limit your ability to use certain features of our website.

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a structured, machine-readable format
• Object: Object to processing of your information for certain purposes

To exercise these rights, please contact us at the email address provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: